*{box-sizing:border-box}body{margin:0;background:#f4f4f6;color:#18181a;font:14px system-ui,-apple-system,"Segoe UI",sans-serif}main{width:min(820px,calc(100% - 28px));margin:28px auto}.card{background:#fff;border:1px solid #e7e7e9;border-radius:22px;padding:24px;box-shadow:0 18px 55px #00000012}.top{display:flex;justify-content:space-between;gap:15px}.eyebrow,.small{font-size:11px;color:#7a7a80}.title{font-size:23px;font-weight:760}.badge{display:flex;align-items:center;gap:7px;padding:8px 11px;background:#f1f1f3;border-radius:999px;height:max-content}.dot{width:8px;height:8px;border-radius:50%;background:#aaa}.dot.ok{background:#43bb60}.dot.warn{background:#d9a12b}.dot.bad{background:#dc4a4a}.grid{display:grid;grid-template-columns:1fr 1fr;gap:12px;margin-top:20px}label{display:block;font-size:12px;color:#666;margin-bottom:6px}input,select{width:100%;height:44px;border:1px solid #dddde1;border-radius:11px;padding:0 12px;font:inherit}.actions{display:flex;gap:9px;flex-wrap:wrap;margin-top:14px}button{min-height:42px;border:0;border-radius:11px;padding:0 14px;font:650 13px inherit;cursor:pointer}.primary{background:#18181a;color:#fff}.light{background:#efeff1}.danger{background:#fff0f0;color:#b83232}.pause.on{background:#fff0d9;color:#8e5b00}.dash{display:none}.dash.show{display:block}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:9px;margin-top:18px}.stat{padding:13px;border:1px solid #e8e8eb;border-radius:14px}.stat b{display:block;font-size:23px}.section{margin-top:18px;padding:16px;border:1px solid #e7e7ea;border-radius:16px}.section h3{margin:0 0 12px;font-size:14px}.incoming,.active{display:none}.incoming.show,.active.show{display:block}.source{font-size:19px;font-weight:740}.timer{font-size:31px;font-weight:730;font-variant-numeric:tabular-nums;margin:12px 0}.dept{margin-top:14px}.dept-title{font-size:12px;font-weight:750;margin-bottom:7px;color:#555}.op{display:flex;justify-content:space-between;align-items:center;padding:10px 11px;background:#f7f7f8;border-radius:11px;margin:5px 0}.op-left{display:flex;align-items:center;gap:8px}.transfer{display:flex;gap:8px}.transfer select{flex:1}.status{margin-top:14px;color:#68686e}@media(max-width:600px){.grid{grid-template-columns:1fr}.stats{grid-template-columns:1fr 1fr}.top{display:block}.badge{margin-top:10px;width:max-content}}

.op-actions{display:flex;align-items:center;gap:8px}.op-call{min-height:32px;padding:0 10px;border-radius:9px;background:#18181a;color:#fff}.op-call:disabled{opacity:.35;cursor:default}

.call-overlay{position:fixed;inset:0;z-index:99999;background:rgba(18,18,20,.45);display:grid;place-items:center;padding:20px;backdrop-filter:blur(5px)}
.call-overlay[hidden]{display:none}
.call-overlay__card{width:min(440px,100%);background:#fff;border-radius:22px;padding:24px;box-shadow:0 30px 100px rgba(0,0,0,.28);border:1px solid #e7e7ea}
.call-overlay__label{font-size:12px;color:#777;margin-bottom:6px}
.call-overlay__source{font-size:22px;font-weight:760;line-height:1.25;word-break:break-word}
.call-overlay__actions{display:flex;gap:10px;margin-top:20px}
.call-overlay__actions button{flex:1}

.call-overlay[hidden]{display:none}
.call-overlay{position:fixed;inset:0;z-index:999999;display:grid;place-items:center;padding:20px;background:rgba(18,18,20,.42);backdrop-filter:blur(10px)}
.call-overlay__card{width:min(420px,100%);padding:24px;border-radius:22px;background:#fff;box-shadow:0 28px 90px rgba(0,0,0,.28);text-align:center}
.call-overlay__eyebrow{font-size:12px;color:#7c7c82;margin-bottom:7px}
.call-overlay__title{font-size:24px;font-weight:760;letter-spacing:-.02em}
.call-overlay__source{margin-top:8px;font-size:15px;color:#5f5f65;word-break:break-word}
.call-overlay__actions{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin-top:22px}
.call-overlay__btn{min-height:48px;border:0;border-radius:13px;font:700 14px system-ui,-apple-system,"Segoe UI",sans-serif;cursor:pointer}
.call-overlay__btn--answer{background:#171719;color:#fff}
.call-overlay__btn--reject{background:#fff0f0;color:#b83232}

.call-overlay{pointer-events:auto!important}
.call-overlay__card{position:relative;z-index:1;pointer-events:auto!important}
.call-overlay__actions{position:relative;z-index:2;pointer-events:auto!important}
.call-overlay__actions button{position:relative;z-index:3;pointer-events:auto!important;touch-action:manipulation}
.media-status{margin:-2px 0 12px;color:#777;font-size:12px}
.media-status.ok{color:#2f9b4a}
.media-status.warn{color:#a46b00}
.media-status.bad{color:#bd3030}

.admin-link{display:inline-flex;align-items:center;min-height:42px;padding:0 14px;border-radius:11px;background:#eef1ff;color:#273e9c;text-decoration:none;font-weight:650}
.history-row{display:flex;justify-content:space-between;gap:12px;padding:10px 0;border-bottom:1px solid #eee}
.history-row:last-child{border-bottom:0}.history-status{font-size:12px;color:#666;white-space:nowrap}.history-meta{margin-top:3px}